Refund policy

Return & Refund Policy

We want you to love your order! If something isn't right, here's how we can help.

Return Window
You may request a return or exchange within 15 days of the delivery date. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return
Contact us at formygirlshop@gmail.com with your order number and photos of the item (if it arrived damaged or defective). We'll review your request and respond within 2 business days with next steps.

Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We will offer a replacement or full refund at no additional cost to you.

Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless defective: skincare, cosmetics, and other personal care items that have been opened or used.

Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5-10 business days.

Return Shipping Costs
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service.

Questions?
Reach out anytime at formygirlshop@gmail.com — we're happy to help.